PKT98 Privacy Policy – How We Handle Your Data

1. Introduction

PKT98 operates a mobile-first online gaming platform for players based in Pakistan. When you create an account, make a deposit in PKR, place a bet, or spin a slot, certain personal information is involved. This Privacy Policy tells you what that information is, why we need it, how long we keep it, and who — if anyone — we share it with.

This policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together form the full agreement between PKT98 and its registered players.

By creating a PKT98 account or using the Platform in any capacity, you confirm that you have read this policy and consent to your data being handled as described here. If you do not agree with any part of this policy, please do not use the Platform.

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2. What Personal Information We Collect

PKT98 collects only the personal information that is genuinely necessary to operate the Platform, process transactions in PKR, verify player identities, and maintain account security. We do not collect data for the sake of it.

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3. How We Collect Your Information

PKT98 collects your personal information through the following channels:

• Account Registration: When you create a PKT98 account, you provide your name, mobile number, email address and date of birth directly.
• Identity Verification: When you submit documents for KYC (Know Your Customer) verification — such as a CNIC copy — that information is collected and stored securely.
• Deposits and Withdrawals: When you make a transaction in PKR using JazzCash, Easypaisa, Raast, bank transfer or a mobile wallet, the payment reference and associated account details are recorded.
• Platform Usage: As you browse the Platform, use the game lobby, place bets or spin slots, your activity is logged automatically as part of standard platform operation.
• Customer Support: If you contact PKT98 support, the content of that communication is stored to help resolve your query and improve service quality.
• Cookies and Tracking: Cookies and similar technologies collect technical data about how you access and use the Platform. See Section 9 for full details.

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4. How We Use Your Personal Information

Every piece of data PKT98 holds about you is used for a specific, legitimate purpose. We do not use your data for purposes beyond what is described in this policy without first obtaining your consent.

4.1 Operating Your Account

Your identity and contact information is used to create and manage your PKT98 account — handling logins, processing your PKR deposits and withdrawals, sending transaction confirmations to your registered mobile number, and providing customer support when you need it.

4.2 Identity and Age Verification

PKT98 is an adults-only platform. We use the identity information you provide — including CNIC details where requested — to verify that you are at least 18 years old and that your account details are accurate. This process also protects against fraudulent accounts and duplicate registrations.

4.3 Fraud Prevention and Platform Security

Your device data, IP address, login history and account activity are monitored to detect unusual patterns that may indicate fraud, unauthorised account access, or misuse of promotions and bonuses. This is a standard security practice and does not imply any suspicion of wrongdoing on your part.

4.4 Responsible Gaming

PKT98 uses your account activity data — including session lengths, deposit frequency and game history — to monitor for patterns that may indicate problematic gaming behaviour. Where such patterns are identified, PKT98 may reach out through your registered mobile number or email to offer support tools such as deposit limits or self-exclusion options.

4.5 Platform Improvement

Aggregated and anonymised usage data helps PKT98 understand how the Platform is being used, which games and features are most popular, and where technical issues need to be addressed. This data does not identify individual users.

4.6 Communications

PKT98 may contact you at your registered mobile number or email address regarding your account status, transaction updates, security alerts, and platform announcements. You can manage your communication preferences from within your account settings.

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5. Payment Data and PKR Transactions

All transactions on PKT98 are conducted in Pakistani Rupees (PKR). We support deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and compatible mobile wallets. When you make a payment, the transaction reference number and associated payment account details are recorded against your PKT98 account.

PKT98 does not store full bank card numbers or complete mobile wallet credentials. Payment processing is handled through the respective payment provider's own systems. PKT98 only retains the minimum payment reference data needed to match transactions to your account and to process withdrawal requests.

Transaction records — including deposit and withdrawal history in PKR — are retained for the period described in Section 7 (Data Retention) and may be reviewed as part of dispute resolution or AML compliance procedures.

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6. Sharing Your Personal Information

PKT98 does not sell your personal information to any third party. We share your data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: Your payment reference details are shared with JazzCash, Easypaisa, Raast or your bank to process PKR deposits and withdrawals. These providers operate under their own privacy policies and data security standards.
• Identity Verification Providers: Where third-party KYC services are used to verify your identity documents, the relevant data is shared with that provider under a data processing agreement that requires them to protect your information.
• Technology and Infrastructure Partners: Providers who support the operation of the Platform — including hosting, security monitoring and analytics services — may process technical data on PKT98's behalf. These providers are contractually required to handle data securely and only for the purposes PKT98 specifies.
• Legal and Regulatory Requirements: PKT98 may disclose your personal information to relevant authorities where required to do so by applicable law, court order, or as part of a lawful investigation into fraud or financial crime.
• Business Transfers: In the event that PKT98 undergoes a merger, acquisition or restructuring, your personal data may be transferred as part of that process. You will be notified in advance if this occurs and your data handling will continue under the same terms as this policy.

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7. How Long We Keep Your Data

PKT98 retains your personal information for as long as your account remains active and for a defined period after account closure. The retention periods for different categories of data are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five years after account closure, to meet standard anti-money laundering and record-keeping obligations.
• Transaction Records (PKR deposits, withdrawals, bets): Retained for a minimum of five years from the date of each transaction.
• Customer Support Communications: Retained for up to three years from the date of the communication, or longer where a dispute is ongoing.
• Device and Technical Data: Retained for up to 12 months for security and fraud detection purposes.
• Cookie and Usage Data: Retained for the duration of the session (session cookies) or up to 12 months (persistent cookies), as described in Section 9.

When data is no longer required for the purposes for which it was collected, and the applicable retention period has expired, PKT98 securely deletes or anonymises it.

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8. How We Protect Your Information

PKT98 takes the security of your personal information seriously. The Platform uses industry-standard security measures including:

• SSL/TLS encryption for all data transmitted between your device and PKT98's servers.
• Encrypted storage for sensitive account and identity data.
• Access controls that limit who within PKT98 can view your personal information, based on job function and necessity.
• Continuous monitoring for unusual login activity, suspicious transactions and potential security breaches.
• Regular security reviews of platform infrastructure and third-party integrations.

While PKT98 implements robust security measures, no platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure — use a strong, unique password and do not share your login credentials with anyone.

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9. Cookies and Tracking Technologies

PKT98 uses cookies and similar technologies on the Platform and mobile app. A cookie is a small text file stored on your device when you visit a website. Cookies help PKT98 recognise you when you return, keep your session active, and understand how the Platform is being used.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These keep you logged in during a session and enable core features like the game lobby, deposit flow and account dashboard. These cannot be disabled without breaking core functionality.
• Security Cookies: Used to detect and prevent fraudulent activity, including unusual login behaviour and account takeover attempts.
• Analytics Cookies: Collect anonymised data about how users navigate the Platform — which pages are visited most, where sessions drop off, and which games are most popular. This data is used in aggregate and does not identify individual users.
• Preference Cookies: Remember your settings and preferences — such as language or notification preferences — so you do not have to reset them every time you visit.

9.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Be aware that blocking essential cookies will affect core Platform functionality — features like staying logged in and processing deposits may not work correctly without them. Blocking analytics or preference cookies will not affect your ability to use the Platform.

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10. Your Rights Over Your Personal Data

As a PKT98 account holder, you have the following rights in relation to the personal information we hold about you:

• Right to Access: You can request a copy of the personal information PKT98 holds about you at any time.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you can request that it be corrected. You can update basic account details directly from your account settings.
• Right to Erasure: You can request that PKT98 delete your personal information. Note that this right is subject to legal retention obligations — transaction records required for AML compliance, for example, cannot be deleted before the applicable retention period expires.
• Right to Restrict Processing: In certain circumstances, you can request that PKT98 limit how your data is processed while a query or dispute is being resolved.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact PKT98 customer support. Requests will be acknowledged promptly and resolved within a reasonable timeframe. Identity verification may be required before certain requests can be fulfilled, to ensure that data is only disclosed to the account holder.

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11. Minors and Under-18 Users

PKT98 is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. If a user is found to be under 18, their account will be suspended immediately, their registration data will be deleted, and any deposits made will be returned through the original payment method.

If you believe a minor has registered on PKT98, please contact support immediately with the relevant details. PKT98 treats under-age access as a serious matter and will act on credible reports promptly.

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12. Changes to This Privacy Policy

PKT98 may update this Privacy Policy from time to time to reflect changes in the Platform, payment methods, data practices, or applicable legal requirements. When material changes are made, you will be notified through the Platform or via your registered contact details before the changes take effect.

Continued use of the Platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. The "Last updated" date at the top of this page will always reflect the most recent version.

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13. How to Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, you can reach PKT98 through the following channels:

• Email: [email protected] (plain text display — not a clickable link)
• Live Chat: Available within the Platform during support hours.
• FAQ Page: Visit the FAQ for answers to common questions about your account and data.

PKT98 will respond to all privacy-related enquiries as quickly as possible and will always aim to resolve concerns fairly and transparently.